|Need to return your filters? It`s Easy, and it`s Free!* |
All returns require an RMA (Return Merchandise Authorization) number. An RMA can be obtained by calling Hydrafil Customer Service at +1-(313)-915-4120.
Standard Return Policy
Unless returns fall under the Physical Damage Policy or the Consumable Items Return Policy; items sold by Hydrafil.com are subject to the Standard Return Policy. Returned items that are not covered by the Standard Return Policy are subject to a restocking fee.
- If you are not 100% satisfied with the fit, form or function of your filters, we will be happy to accept your return for a full refund or exchange within 15 days after delivery
- Return shipping is FREE*. We will provide you with a pre-paid UPS domestic label to return your filters to us.
*Returns must be sent from within the continental United States to qualify for free return shipping.
Physical Damage Policy
Physically damaged items cannot be retuned under the Standard Return Policy. Any physically damaged items that are retuned without prior authorization will be returned to sender at sender`s expense. Hydrafil does not assume responsibility for damage caused by carriers, use or misuse of Hydrafil products. All Hydrafil goods are shipped FOB Detroit, Michigan, U.S.A.
Large Quantity Purchases
Please understand that orders for a quantity of ten (10) or more in a single purchase, or with a value greater than $1,000.00, will incur a restocking fee and must be properly coordinated with a Hydrafil, Inc representative. Large Quantity Purchases do not fall under our Standard Return Policy.
Consumable Items Return Policy
Consumable items are items such as Filter Elements, Spin-on Filters, Breather Filters, etc. that are consumed once they are used. Consumable items can be returned within 15 days after delivery if and only if the items are unused, unopened, and in their original retail packaging.
- Return for refund or replacement within 15 days after delivery (items must be sealed and unopened in original packaging).