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Hydrafil.com Privacy Notice
Hydrafil.com knows that you care how information about you is used and shared, and we appreciate your trust that we will carefully safeguard your information. This Privacy Statement covers www.hydrafil.com [the Site] and discloses how we utilize the personal information we obtain from you on the Site. “Personal Information” is defined as information that may be used to identify an individual such as their name or email.
By visiting Hydrafil.com, you are accepting the practices described in this Privacy Notice.
Hydrafil, Inc. is a Licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization, whose mission is to build users’ trust and confidence in the internet by promoting the use of fair information practices. Because Hydrafil wants to demonstrate its commitment to your privacy, it has elected to disclose its information practices, and have its privacy practices reviewed for compliance by TRUSTe.
You may address your questions and concerns pertaining to this Statement, or your use of the Site to us at support@hydrafil.com. If your inquiry’s not acknowledged, or is not addressed to your satisfaction, please contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe shall then work as a liaison with us to resolve your concerns.
What Personal Information About Customers Does Hydrafil.com Gather?
The information we learn from our customers helps us to personalize and continually improve your shopping experience at Hydrafil.com. Here are the types of information we gather.
- Information You Give Us: When you visit the Site, it is possible to browse anonymously. When you select to purchase a product, we require certain personal information from you to facilitate the transaction. This information includes your name, email address, phone number, and physical address.
- We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our selection of products, and communicating with you about the status of your order.
- Automatic Information: We receive and store certain types of information whenever you interact with us such as Internet addresses. This Web Site Navigational Information is logged to help diagnose technical problems, to analyze trends, to track users’ movements around the site, and to administer our Site in order to improve the quality of the Site and our Service. We may also track and analyze individual usage and volume statistical information ("Aggregated Information") from our visitors and customers.
- Like many Web sites, we use "cookies, and we obtain certain types of information when your Web browser accesses Hydrafil.com. Hydrafil uses cookies for a number of purposes, including to: access your account information when you "sign in, host your cart, and so that we can provide you with customized content; keep track of preferences you specify while you are using the Site; estimate and report our total audience size and traffic; and conduct research.
- Third Party Cookies: We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our Site, to help us administer our Site and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies shall not be used to associate individual website visitors to any personally identifiable information.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information. Examples of information we receive from other sources include: updated delivery and address information from our carriers, or other third parties which we use to correct our records and deliver your next purchase, or communication more easily; credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Does Hydrafil.com Share the Information It Receives About Me?
We do not sell customer information to any third parties for their promotional purposes. We share customer information only as described below
- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice. In the event that Hydrafil.com, Inc., or substantially all of its assets are sold, customer information will be one of the transferred assets.
- Protection of Hydrafil.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law. Such as in responding to a formal request in a civil suit, court order, judicial proceeding or subpoena; to enforce, or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Hydrafil.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
How Secure Is My Information?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We employ the use of industry accepted security standards, but as no security method is 100% effective, we make no guarantees on the absolute safety of your information and encourage your use of discretion.
- We never reveal your full credit card numbers when confirming an order. We must, however, transmit the entire credit card number to the appropriate credit card company during order processing.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer, and never give your password to anyone else.
What Choices Do I Have?
- You may update any personal information you submit to the Site by accessing your account pages and changing your preferences.
- Hydrafil Inc. does not send out unsolicited email communication to its users. We reserve the right to contact you with notification and administrative emails. These communications are considered a part of your Service, and you cannot opt-out of them.
- We post testimonials on our Site that may include a user’s name. We do obtain the user’s permission to post their name with their testimonial prior to posting.
- When users’ select to write reviews of products, these reviews can be viewed publicly by other users of the Site; any personal information a user selects to post in their review may be used to contact them, or send them unsolicited messages. Hydrafil is not responsible for the personal information a user selects to include in these forums.
Conditions of Use, Notices, and Revisions
If you choose to visit Hydrafil.com, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Michigan. If you have any concern about privacy at Hydrafil.com, please contact us, and we will try to resolve the issue. As our business grows and evolves, our Privacy Notice and Terms of Use will also change. We stand behind the promises we make, however, and will never materially change our policies and practices to compromise customer information. When we do make a material change to our policies, we shall notify you of the change via email. You should check our Web site periodically for changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.
Third Party Sites
This Site contains links to other web sites. Hydrafil is not responsible for the privacy practices or the content of these other web sites. We encourage you to review the privacy policies of other sites visited prior to disclosing your personal information.
Contact Us
By email: support@hydrafil.com
By Mail: 1604 Clay St. Detroit, MI 48211
Effective March 16th 2009 |
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