| 1. Do we accept credit cards? |
| Yes! We accept all types of credit cards!
Although, our website is not designed to accept credit cards issued outside of the United States. If you happen to fall into that category, don worry! feel free to send in the order via email, fax or call us and we will make sure your order gets completed! |
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| 2. What methods of shipping do you use? |
| We use FedEx, UPS, and USPS. We also work with freight consolidators, and we are always happy to use a freight collect account if you have one. |
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| 3. Can I use my own freight account number for shipping? |
| Yes! If you have your own freight account, we will be more then happy to use it!
If you don't have one, no worries! We have negotiated excellent rates with UPS to help reduce delivery charges. |
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| 4. How can I check stock on an item? |
| You can give us a call at 313-915-4120 or email us at sales@hydrafil.com and we will provide you with an accurate lead time for the item that you are interested in. |
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| 5. How can I submit an order? |
| Online, email, fax, phone, you can even send it in the mail! |
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| 6. How will I know when my order has shipped? |
| You will receive an email notification with tracking information. If you have questions regarding the status of your order prior to receiving the email notification, please give us a call at 313-915-4120 |
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| 7. What are our hours? |
| Monday-Friday, from 8:00am to 5:00pm |
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| 8. What is our fax number? |
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| 9. Where are we located? |
| 1604 Clay Street Detroit, Michigan 48211 |
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| 10. Can we open credit accounts and use purchase orders? |
| Yes. We are happy to open credit accounts, and we do accept purchase orders. |
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